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I cannot sign in
Use your parent or guardian sign-in email and password. Several incorrect attempts may temporarily limit sign-in. If you changed your password, use the new one.
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Materials will not open or print correctly
Check that your browser can open PDFs and use the paper size shown for that task. Open course materials from the matching task.
An upload failed
Photos do not need to be selected in order; they are organised by page number. The page will identify missing or duplicate pages or a task mismatch. Keep your original photos and retry within the same task.
My report has not appeared
Analysing work takes time. Check the processing status on the matching task, or come back later. Work that has already been saved does not need to be submitted again.
Check service status
Changing family details, passwords or reminders
After signing in, open Settings and account to find family details, notification preferences, devices and password options.
Exporting, correcting, disputing or deleting data
After signing in, open Privacy and data rights. Original work and conclusions are retained when you request a review or raise a concern. Read the confirmation notice before requesting deletion.

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